Questions tradespeople ask us.
Can't find your answer? Email hello@cuppaflow.com or use the contact page.
Getting started
How long does it take to set up?
About fifteen minutes. Pick your trade, add your logo and you can send your first quote straight away. Connecting Stripe and Brevo takes a couple of minutes each.
Can I bring my customers across?
Yes. Upload a spreadsheet of customers and Cuppaflow matches the columns, checks postcodes and flags duplicates before anything is saved.
Do I need to install anything?
No. Cuppaflow runs in your web browser. Your team can add it to their phone home screen like an app.
Is there training?
It's built to be obvious. If you get stuck, email us and we'll help.
Pricing and billing
How much does it cost?
Starter is £19 a month, Growth £29 and Pro £49, plus VAT. Paying yearly gives you two months free.
Is there a free trial?
Yes, 14 days free. You add a debit or credit card when you sign up, but nothing is charged until the trial ends. Cancel before then and you pay nothing.
How do I pay?
By card through Stripe. You can change plan or cancel at any time from Billing.
What happens after the trial?
Your chosen plan starts automatically and your card is charged, so nothing stops. If you cancelled, or a payment fails, your account is paused until you pay and we keep your data for 90 days.
Payments
How do my customers pay me?
Every invoice has a secure pay-by-card button. Card, Apple Pay and Google Pay are accepted through your own Stripe account.
Does Cuppaflow take a cut?
No. Stripe charges its standard card fees and the rest goes to you.
Can I take deposits?
Yes. Add a deposit to a quote and the customer pays it by card when they accept.
Emails and texts
Do I need a Brevo account?
Not to start. Quotes and invoices send from day one through our system, up to 50 a day. Connect your free Brevo account to send from your own address with no daily limit, and to send texts.
Will emails come from my address?
Yes, once Brevo is connected and your sender is verified there.
Can I change the wording?
Yes. Every message has a template you can edit in Settings.
Data and security
Is my data safe?
Each business is kept separate, passwords and connected keys are encrypted, everything travels over HTTPS and the database is backed up daily.
Can I export my data?
Yes, at any time, including a CSV of all customers.
Is Cuppaflow UK GDPR friendly?
Yes. You can record marketing consent, export a customer's data and erase it on request.
Staff app
Does it work without signal?
Yes. Today's jobs are saved on the phone and updates sync when signal returns.
What can field staff see?
Only their own jobs, with addresses and access notes. They never see your prices, other customers or reports.
Are there iPhone and Android apps?
The staff app installs from the browser today. Native apps are in development and will use the same account.
Put the kettle on. We'll do the paperwork.
Set up in fifteen minutes, send your first branded quote today.