The CRM for IT support technicians.

Home visits, small-business contracts and device repairs, with every device on record and contracts paid monthly.

Start your 14-day free trialBook a demo
A tradesperson in a hard hat checking jobs on their phoneReady for IT support technicians

Less paperwork. More paid work.

The jobs that eat your evenings, handled for IT support technicians.

Monthly contracts invoiced by handDirect Debit for support contracts
No history of each customer's kitAsset register per customer
Tickets lost in emailOne inbox for SMS, WhatsApp and website chat
Built for IT support technicians

Everything set up for your trade.

Choose it support and repairs when you sign up and all of this is ready to go.

  • Asset register for devices
  • Direct Debit for monthly contracts
  • One inbox for messages and website chat
  • Online booking page
Start free trialSee all features

Your starter price list

  • Home IT visit, first hour£65.00usually 1 hour
  • Additional hour£45.00 per hour
  • Wi-Fi mesh install£120.00usually 1 h 30 min
  • Small business support, per month£150.00 per item
  • Laptop repair diagnosis£40.00usually 30 min

Example UK prices before VAT, loaded so you can send a quote straight away. Change them to your own, in any currency.

On site

A checklist your team ticks on every job.

The it support and repairs starter pack includes this checklist. Make photos compulsory on any step, or add your own.

  1. Record device and serial
  2. Diagnose and note the fault
  3. Back up data if required
  4. Test and hand over
  5. Note passwords changed (not the passwords)

Certificates, reports and proof of work

Certificates and reports are completed on site, signed on screen and sent as branded PDFs on the Pro plan. Photos, signatures and timesheets come with every plan.

Job sheetWork done, photos, signature
Before and after photosTime-stamped, every plan
Customer signatureDrawn on screen
Job notesTyped or voice notes

Plus everything else you need.

Every plan includes unlimited customers, quotes, jobs and invoices.

Quotes and e-signaturesDispatch boardCard payments and Direct DebitWhatsApp and SMS inboxOnline bookingOffline staff appReportsXero and QuickBooks

Questions from IT support technicians

Can I keep a list of each client's devices?

Yes. The asset register records make, model and serial number.

Can I bill support contracts monthly?

Yes. Collect them by Direct Debit through GoCardless.

More in security, fire and tech

All 84 trades
LocksmithsLockouts, lock changes and security upgradesSecurity system installersAlarms, CCTV and access controlFire safety engineersFire alarms, emergency lighting and extinguishersPAT testersPortable appliance testingAerial installersTV aerials, satellite and wall mountingSmart home installersSmart lighting, audio and automationData cabling installersStructured cabling and networks

Helpful guides

Getting paid

How to set up Direct Debit for regular customers

If you visit the same customers every week or month, Direct Debit can end the chasing for good. Here is how it works and how to introduce it.

6 min readQuoting and pricing

How to write a quote customers say yes to

Most quotes are lost before the customer reads the price. Here is how to write one that is clear, trusted and easy to accept.

7 min read

Put the kettle on. We'll do the paperwork.

Set up in fifteen minutes, send your first branded quote today.

Start your 14-day free trialSee pricing